FAQ – Frequently Asked Questions

As an independent company, Pro Auto Ltd. has the freedom to stand alone, not just to offer you the best automobile but also the best price on a variety of services. Service, price, and selection are at the core of Pro Auto Ltd. If you have a question that is not answered in the FAQ list below, feel free to contact us.

Can you deliver? Is it free?

We do offer free delivery service within a limit of 100 miles from our location.

Where can I service my car?

You car can be serviced at any local authorized service center from the manufacturer.

Who to make check to every month?

Your monthly payments of your lease are made to the bank that is financing the lease. In most cases each car manufacturer has their own financial services, so in those cases the payment will be made to them.

Are all cars advertised new?

Yes, we only sell and lease new vehicles unless otherwise stated.

What does loyalty mean?

In some cases car manufacturer’s give incentives for their existing customer to return to them. When we note that a price advertised requires “loyalty”, this means that you should currently be a customer of the respective car manufacturer in order to qualify for that incentive and price.[/et_pb_accordion_item][et_pb_accordion_item title=”Can I purchase additional miles?”]Yes, please speak with a client services representative at 718.641.CARS (2277) for further assistance with this.[/et_pb_accordion_item][et_pb_accordion_item title=”Who do I call if there’s a problem with the car?”]Each car we sell or lease comes with a standard manufacturer’s warranty. If you are with the limitations of the warranty you should contact your local authorized service center. If you are outside the limitations of your warranty please contact us for a referral to a certified mechanic or body shop.[/et_pb_accordion_item][et_pb_accordion_item title=”What does $0 Down mean?”]”$0 Down” signifies that there is a $0 capital cost reduction. This does not necessarily mean that there will be $0 due at signing.[/et_pb_accordion_item][et_pb_accordion_item title=”What is a bank fee?”]A bank fee is charged by the respective bank offering the lease. To give a better understanding this is understood to be an application fee. This fee can not be waived however it can be capped into your monthly payments.[/et_pb_accordion_item][et_pb_accordion_item title=”What is a One Pay Lease?”]A “One Pay Lease” is when a manufacturer offers a special rate where in order to qualify for that rate you must pre-pay the entire lease upfront.[/et_pb_accordion_item][et_pb_accordion_item title=”What is BlueTec?”]”BlueTec” is what Mercedes calls their Diesel engine vehicles.[/et_pb_accordion_item][et_pb_accordion_item title=”Can you recommend an insurance company?”]Yes, please speak with a client services representative at 718.641.CARS (2277) for further assistance with this.[/et_pb_accordion_item][et_pb_accordion_item title=”Can you recommend a body shop?”]Yes, please speak with a client services representative at 718.641.CARS (2277) for further assistance with this.[/et_pb_accordion_item][et_pb_accordion_item title=”What does my credit have to be to get a lease?”]There is no specific guideline for credit approval. Generally you should have a credit score over 600. Bankruptcies, tax liens, late payments, missed payments and child support are some of the things that may affect you from being approved.[/et_pb_accordion_item][et_pb_accordion_item title=”What if I don’t like my car can I return it?”]No. Once paperwork is signed and the car is delivered or picked up there is no way to return the vehicle.[/et_pb_accordion_item][et_pb_accordion_item title=”Do you accept trade-ins?”]Yes, please speak with a client services representative at 718.641.CARS (2277) for further assistance with this.[/et_pb_accordion_item][et_pb_accordion_item title=”If I refer my friends, is there a referral program available?”]Yes, please speak with a client services representative at 718.641.CARS (2277) for further assistance with this.[/et_pb_accordion_item][et_pb_accordion_item title=”Can I include all fees in to the payment?”]Yes. You may request a “Sign & Drive” deal. Obviously this will increase your monthly payments however you will not have to pay any money out of pocket.[/et_pb_accordion_item][et_pb_accordion_item title=”How do I know my information is secure?”]Marquis Autos has been in business since 1995. Since inception we have established a respectable reputation and we plan to keep it. All of your information is stored on a secure server that is protected with the latest technologies and firewalls.[/et_pb_accordion_item][et_pb_accordion_item title=”Are all fees from all dealers the same?”]No. Different dealers have different fees. This will all depend on the make and model you are looking for. Please speak with a client services representative at 718.641.CARS (2277) for further assistance with this.[/et_pb_accordion_item][et_pb_accordion_item title=”Can I transfer my old plates?”]Yes. Simply request a plate transfer from the representative you are dealing with.[/et_pb_accordion_item][et_pb_accordion_item title=”Can you help me get out of my lease?”]We can offer you assistance in finding someone to assume your lease when allowable by the bank financing your lease for a nominal fee. Please speak with a client services representative at 718.641.CARS (2277) for further assistance with this.[/et_pb_accordion_item][et_pb_accordion_item title=”Do you charge a fee for your services?”]No. Our fee is already included in our low prices. There is no additional fee to use our services.[/et_pb_accordion_item][et_pb_accordion_item title=”How can you offer these leases for so cheap?”]Since our inception in 1995 we have grown to do a large volume of sales. From our large volume of sales we are able to use it as leverage to get special wholesale pricing on vehicles. We simply pass those savings to you.[/et_pb_accordion_item][et_pb_accordion_item title=”Do you also sell cars?”]Yes. Please speak with a client services representative at 718.641.CARS (2277) for further assistance with this.[/et_pb_accordion_item][et_pb_accordion_item title=”Do you offer other cars than what is listed on your website?”]Yes. We are able to obtain any make or model you are looking for. Please speak with a client services representative at 718.641.CARS (2277) for further assistance with this.[/et_pb_accordion_item][et_pb_accordion_item title=”What if I find a cheaper price advertised on the internet, will you match or beat it?”]Yes. We will always be able to offer you the lowest possible pricing on any make and model.[/et_pb_accordion_item][et_pb_accordion_item title=”How long does it take to complete a transaction?”]This all depends on the circumstances. Generally anywhere from 1-10 days.[/et_pb_accordion_item][et_pb_accordion_item title=”How often should I do an oil change?”]This all depends on the make and model you have. Please speak with a client services representative at 718.641.CARS (2277) for further assistance with this.[/et_pb_accordion_item][/et_pb_accordion][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”left”]

Hopefully, you’ve found an answer to your questions. If this FAQ page has not answered your questions, please get in touch with us by calling 718-641-2277. We would be happy to assist you.